Your furniture suppliers are spread across nine time zones.
Your update is one page, Friday morning.
FQC tracks every furniture order you place — a workshop in Brianza, a factory in Foshan, a carver in Jepara — and tells you what is slipping while there is still time to act.
Weekly supplier report
FRI 09:00 CET · 5 of 14 orders shown · 5 countries| Supplier / order | Progress | Latest update | Status |
|---|---|---|---|
Falegnameria Moretti IT · PO-2481 · 40 oak frames |
Week 9 of 10 | On time | |
Jepara Woodcraft ID · PO-2477 · 120 teak chairs |
Kiln backlog, 2 wks behind | At risk | |
Shunde Metalworks CN · PO-2483 · powder-coated bases |
Week 7 of 11 | On time | |
Vetreria Como IT · PO-2469 · smoked glass |
6 days past promise date | Chasing | |
Bình Dương Rattan VN · PO-2460 · sample set B |
Shipped · DHL 4471 9920 88 | Shipped |
One thing to decide this week: Jepara can hold the original date using kiln-dried stock from their second yard, at +4% on the unit price. Approve, or wait two weeks?
Everything between the order you sign and the container that sails.
You already know how to buy furniture. What you cannot do from another continent is call a workshop in Brianza on a Tuesday morning, then chase a factory in Foshan the same afternoon.
Every PO, every promise
One live list across every country you buy from: quantities, finishes, agreed dates. When a date moves it moves in one place, and you see it the same week.
Bad news, early
Suppliers rarely announce a delay. They mention it. We ask every week and pass on a two-week slip while it is still one week old.
Samples and finishes
Swatches and sample pieces tracked from workshop to courier, photographed in daylight against your reference, and forwarded only when they are worth the shipping.
Your system, kept current
Packing lists, invoices, certificates, tracking numbers — entered where you already work, so nobody has to reconstruct an order out of an inbox.
Wherever your furniture is made, we can keep track of it.
The work is the same everywhere: ask the right question, on the right day, and write down the answer. Only the time zone changes.
Italy & Southern Europe
Small workshops and family firms, where a phone call in Italian gets an answer an email never will. This is home ground.
Central Europe & Turkey
Poland, Romania, Lithuania, Turkey. Large volumes, tight schedules, and suppliers who expect to be managed in English.
China
Guangdong, Zhejiang, Shandong. Fast quoting, long tooling, and a calendar that moves around Chinese New Year every year.
Vietnam
Bình Dương and the south. Solid wood and rattan at scale, with lead times that live or die on raw material supply.
Indonesia
Jepara, Solo, Bali. Teak and hand-carved work, where kiln capacity and the rainy season drive most of the delays.
India
Jodhpur and Saharanpur. Mango, sheesham and metal, often across many small units under one exporter.
We work in English everywhere and in Italian where the workshop prefers it. Where a supplier only answers properly in Mandarin, Vietnamese or Bahasa, we tell you before you sign and work alongside your agent or their export desk rather than pretending otherwise. Knowing which of your suppliers needs that is part of what the first two weeks are for.
Four fixed points. You appear at the last one.
The rhythm never changes, which is the point. Asian suppliers are contacted at the start of their day, European ones at the start of ours.
We call
Every supplier with a live order, in their working hours, by the channel they actually answer — WhatsApp, WeChat, Zalo or plain email.
We chase
Answers logged, dates updated, documents collected and filed against the order.
We sort
The week is ranked by what is actually at risk, not by what arrived last.
You read
One page: what holds, what slips, and the short list only you can decide.
What a report looks like when it is not just words.
Every claim in the Friday report is backed by something you can look at: the stage the piece is at, the finish it was matched against, the container being filled.
An upholstery seam, rejected
A welt that waves instead of running straight, and the tension the same fabric should have.
This is the part of the job that pays for itself: caught in the workshop it costs a week, caught in your warehouse it costs a container.
A missed date costs a container slot. A container slot costs a season. Which is why the cheapest week to find out is this one.
- 01You buy furniture from more than one country and ship to another
- 02You are running somewhere between five and forty live orders
- 03Nobody on your team has time to chase suppliers across three time zones
- 04You have been surprised by a delay you could have heard about a month earlier
- 05You would rather pay a flat monthly fee than open an office abroad
The five questions importers ask before the first call.
If yours is not here, write to us and we will answer it in a paragraph rather than a brochure.
What does a supplier follow-up service actually do?
It keeps one live list of every purchase order you have placed, contacts each supplier every week to confirm the delivery date, records what they say, and sends you one report showing which orders are on time, which have slipped, and which need a decision from you.
Is this the same as a sourcing agent?
No. A sourcing agent finds suppliers and negotiates prices. We start after the order is placed: we follow up the suppliers you already chose, track lead times and collect shipping documents. We take no commission from your suppliers, which is what keeps the reporting honest.
Do you inspect the furniture in the factory?
Not ourselves. We monitor production remotely and collect photographic evidence at each stage, and we coordinate a third-party inspection company when an order justifies one. Pretending otherwise would be the fastest way to lose your trust.
Which countries can you cover?
Italy and Southern Europe, Poland, Romania, Lithuania, Turkey, China, Vietnam, Indonesia and India. English everywhere, Italian where the workshop prefers it, and alongside your agent where a supplier only answers in their own language.
How much does it cost?
A flat monthly fee set by how many suppliers and live orders you are running — never a percentage of what you buy. The first two weeks on one supplier are free, so you see the Friday report before you commit to anything.
Send us one supplier. We will report on it for two weeks, free.
Pick the order that worries you most, in any country. You will see exactly what the Friday report looks like before committing to anything.
Book a call- Phone
- +39 335 120 8131
- Hours
- Mon–Fri, 09:00–18:00 CET
- Languages
- English, Italian, French, Spanish
- Pricing
- Flat monthly fee, set by how many suppliers you are running